PROVIDENCIALES, Turks & Caicos Islands: At Beaches Turks and Caicos, exceptional service isn’t left to chance—it’s cultivated, crafted and continuously refined. This commitment to excellence was on full display as over fifty passionate team members graduated from a dynamic six-week Customer Service Excellence training, designed and delivered through the Sandals Corporate University (SCU).                                                                                                                                                                                The immersive training programme focused on building essential soft skills for hospitality professionals in an increasingly competitive industry. From communication strategies to emotional intelligence and resourcefulness, graduates were empowered to sharpen their personal brand and elevate the guest experience across every touchpoint.

Held at the resort’s Caribbean Village conference room, the graduation ceremony was charged with energy, optimism and purpose. Guest speaker Sabrina Green, former director of the Turks and Caicos Human Rights Commission and best-selling author, delivered an inspiring keynote under the theme: “Level Up and Lead: Elevating Service Standards.”

“You are now change agents,” Green told the graduates. “Your success depends not only on what you say but how you say it—through empathy, clarity and emotional intelligence. At Beaches Turks and Caicos, excellence is not optional; it’s your way of life.”

She further emphasized that being resourceful and adaptable is key. “Guests may call on you for anything—sometimes beyond your job description. This course has equipped you to listen, empathise, apologise and provide a solution. That’s the Beaches way.”                                                                                                                                         Assistant Learning and Development Manager Jodian Scott-Banton celebrated the group’s transformation and encouraged them to LEAP—Listen, Empathize, Act, Perform—in their roles moving forward.

“Through the Sandals Corporate University, you’ve been given tools to elevate your service standards,” said Scott-Banton. “You’ve grown in confidence and skill and I’m confident you’ll now serve as ambassadors of excellence, raising the bar in every interaction.”

The training was a creative blend of theory, practice and performance. Participants showcased their learning through presentations and dramatized scenarios—sparking both engagement and insight. The standout group, Personal Branding, was hailed as the most effective, thanks to their unique blend of youth, experience and dynamic communication.

Kimberley Mowatt, representing the winning team and a proud member of the Food and Beverage department, reflected on the collaborative spirit. “Our group mastered the art of synergy. We brought energy, creativity and clarity—traits we’ll continue to harness in shaping guest experiences.”

Managing Director James McAnally offered congratulations and grounded the celebration in the broader mission of the brand.                                                                                                                                                                                                                                            “This course was so much more than completing a programme—it was about igniting transformation. Our goal is to train, certify and empower our team members to consistently deliver world-class service. When our team thrives, our guests feel the difference.”                                                                                                                                                                                                                 McAnally further affirmed that the SCU Customer Service Excellence course is an academic achievement and even more so, it’s a cultural commitment. “The true value lies in how each team member now thinks, acts and serves—with greater awareness, accountability and care.”

As Beaches Turks and Caicos continues to set benchmarks for Caribbean hospitality, this latest cohort of graduates serves as a shining example of the resort’s deep investment in its people—and the enduring power of service with heart.

PHOTO CAPTIONS: 

1st insert: Guest speaker Sabrina Green, former director of the TCI Human Rights Commission shares with the graduating class the on the purpose of level up and lead: Elevating Service Standards

2nd insert: Members of the Food and Beverage department, Javian Campbell (left) and Anne Francis share a celebratory moment at the commencement of the graduation exercise

3rd insert: Assistant Learning and Development Manager Jodian Scott-Banton (right) presents a token of appreciation to guest speaker Sabrina Green at the Customer Service Excellence graduation exercise

4th insert: Denekia Hall (right) from the Food and Beverage department accepts her certificate from Sabrina Green guest speaker

5th insert: Sabrina Green presents to Racquel Mitchell

#TurksandCaicos, November 5, 2021 – The Ministry of Tourism, Environment, Fisheries, Maritime Affairs, Culture & Heritage, Agriculture, Religious Affairs and Gaming, represented by the Hon. Minister Josephine Connolly and Director Lormeka Williams, from the Department of Environment & Coastal Resources (DECR), are currently attending the 2021 United Nations Climate Change Conference (also known as COP26) in Glasgow, Scotland, UK.

The summit has brought parties together, including the UK Overseas Territories (UKOTs) Association Delegation, to accelerate action towards the goals of the Paris Agreement and the UN Framework Convention on Climate Change. While in Glasgow, the Hon. Minister has had access to the ‘Blue Zone’, the UN-managed space that hosts the negotiations and brings together delegations from 197 countries. The Zone was the venue for the World Leaders’ Summit on November 1st & 2nd. On November 6th the Overseas Territory delegation (which includes the Turks & Caicos Islands) will host an event for Nature and Land Use Day. The event will explore how the UKOTs are taking action to counter and mitigate the effects of global warming and how they are safeguarding precious marine environments.

Honourable Minister Connolly engaged at the highest level, with her Caribbean counterparts, on topics which include reopening strategies and tourism-related impacts and the way forward as it pertains to COVID-19, as well as issues of sustainable financing for climate change resilience for island-states.

“For the future, we must shift to sustainable development and mainstreamed resilience practices, and arm ourselves with the data, expertise, and modelling required to understand how Climate Change will impact our society and environment. We need improved comprehension of increased impacts of flooding, intense heat, drought, and storms, and regional realities like Climate Change-induced migration. To mainstream Climate Change resilience, we need expertise, and capital and recurrent funding, while at the same time not sacrificing other vital conservation projects and programmes. “, said Hon. Minister Connolly.

At COP26 countries are being asked to come forward with ambitious 2030 emissions reductions targets (NDCs) that align with reaching net zero by the middle of the century. This is particularly pertinent to the Caribbean region as island-states, including the Turks & Caicos Islands, find themselves on the frontline of the impacts of climate change. Coral reefs, vital to our economy, are less resilient to disease and our reefs are more susceptible to bleaching impacting the overall biodiversity of our marine ecosystems. We are most vulnerable to the increase in sea levels and are starting to see the impacts on our communities as land stability is threatened on a daily basis. Each year we face more intense storms, with hurricane season arriving earlier and ending much later.

Captions:

Header: L-R; Hon. Josephine Connolly – Min of Tourism Turks and Caicos Islands, Hon. Vincent Wheatley – Min of Minister for Natural Resources, British Virgin Islands, Hon. Walter Roban – Deputy Premier Bermuda, Baroness Patricia Scotland Secretary General of the Commonwealth of Nations, Hon. Parliamentary Secretary Quincia Gumbs-Marie, Natural Resources Anguilla.

1st insert: L-R; HE Najib Balala – Min of Tourism & Wildlife Kenya, Hon. Edmund Bartlett – Min of Tourism Jamaica, Hon. Josephine Connolly – Min of Tourism Turks and Caicos Islands, Hon. Vincent Wheatley – Min of Minister for Natural Resources, British Virgin Islands.

2nd insert: Minister of Tourism Hon. Josephine Connolly attends 2021 United Nations Climate Change Conference #COP26 #TogetherForOurPlanet . Seen with Hon. Vincent Wheatley Minister of Natural Resources of BVI and parliamentary secretary Ms. Quincia Gumbs-Marie of Anguilla

The conference is the 26th Conference of the Parties  (COP) to the UN Framework Convention on Climate Change and the third meeting of the parties to the Paris Agreement. It is being held in Glasgow, Scotland, United Kingdom, between 31 October and 12 November 2021, under the presidency of Rt. Hon. Alok Sharma.

January 3, 2019 – Turquoise Morning Remembers our favorite moments, celebrating the Best People, Places & Plans of 2018 and reminds you to keep living life to the full, living it in color.

#MagneticMediaNews