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FortisTCI contemplates next move; Industry Hikes not unusual

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Dana Malcolm 

Staff Writer 

 

 

#TurksandCaicos, April 7, 2024 – Following the reveal of March 2024 bills several customers across the Turks and Caicos are complaining that their electricity payments are much higher than usual citing increases of up to $100 however, FortisTCI the country’s electricity provider says it has no knowledge or complaints of any such hikes.

“My light bill is almost $100” said one resident.

When we shared the concerns with Fortis they said, “FortisTCI has not received any concerns or queries from customers regarding an unusual change in their electricity bills. The fuel factor rate for the month of March has decreased by up to 10% across service territories and the electric rate is fixed and has not changed. Hence, any unusual increase in an electricity bill would likely be attributed to changes in energy usage.”

This comes on the heels of a refusal by the Government to grant FortisTCI a six percent rate increase over the weekend.

Fortis revealed that even if it had been granted, bills would have increased only  $2 to $15. Fortis still has the opportunity to be awarded that increase if it calls on its right to have an Independent Arbiter assess the increase based on statements from the company, it is likely that that course of action will be utilized.

”The Company maintains that the proposed revised electric rates are necessary and warranted. FortisTCI is currently reviewing this latest development within the provisions of the rate review process and will provide further information to customers in due course. The Company remains committed to delivering safe, reliable, and least-cost electricity to its customers.  FortisTCI is available to answer any questions customers may have on their electricity rates,” the company emphasized.

The company explained how a rate increase would be distributed if approval is granted by the arbiter. As usual, the more electricity a household consumes the more they will pay, and the more the increase will affect them. The dollar difference also varies slightly by island.

In Providenciales customers using between 100 to 300 kWh of power currently pay between $48 to $145 for their electricity. Fortis says this would increase between $2 to $5 per month, new total bill of $50-$149 every month.

Customers using between 500 to 700 kWh would see an increase of $8  to $11 per month on their bills leaving them with new total bills of $257 to $359 per month. Anyone using more than 900 kWh would see a $14 per month increase, leading to a final electricity bill of about $462.

The same was explained for North and Middle Caicos whereas Grand Turk and Salt Cay, whose residents already pay higher bills would see raises of between $2 to $5 per month for customers on the lowest rung leading to bills of between $51 and $153 per month or an increases between $8 to $12 for customers on the middle rung leading to bills between $264 and $370 per month.

Anyone over 900 kWh would see the full $15 increase.

These rates could also go up and down, depending on the expense of fuel, which determines the rate of the fuel factor, making electricity cheaper or more expensive, on a monthly basis.

As for why the electricity company says it needs the increase:

“The rising demand requires expansion to the electricity system to ensure continued reliable service to our customers. This, together with high inflation and rising interest costs, are the primary reasons for the electricity rates review,” it maintained.

The Government refused an increase on March 29 following weeks of firm rhetoric regarding the need for better regulation of utility providers as the country expands. Kyle Knowles, the newly appointed Minister of Public Safety and Utilities has announced an immediate consultation regarding a new draft policy to provide said regulation.

If the arbiter overturns the government’s refusal and the increase is granted, the Turks and Caicos will be joining a trend that the rest of the world is already experiencing. An article from Yahoo! finance published on February 18 just after the application was made maintained that while overall energy has been on a downward spiral, electricity prices remain stubbornly high in the United States. The reason given was similar to FortisTCI’s argument.

“Infrastructure costs have kept utilities from cutting prices. The industry is estimated to spend more than $100 billion annually to maintain aging grids and invest in renewable technologies,” Ines Ferre, Senior Business Reporter said.

In 2023 Jamaicans saw an average 1.6% increase in their electricity bills following tariff adjustments. Closer, in The Bahamas, a 2023 report from CARILEC revealed that at $.36 per kilowatt hour the country had some of the highest electricity rates.

As for the Turks and Caicos Islands, home to around 45,000 people, Minister Knowles maintained that,

“The envisaged regulatory reforms will not only address the concerns highlighted by the applications from FortisTCI and the operational challenges faced by Provo Water Company but also lay the groundwork for a sustainable utility infrastructure that can accommodate the future growth of our islands.”

Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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