PRESS RELEASE
FROM THE MINISTRY HEALTH AND HUMAN SERVICES
Providenciales, Turks and Caicos Islands, 25th April 2025 – The Ministry of Health and Human Services assures the public that the National Health Insurance Board (NHIB) remains operational and fully committed to providing access to quality healthcare services for all insured persons in the Turks and Caicos Islands.
As the organisation undergoes administrative review and restructuring, the Ministry emphasizes that the Board is taking all necessary steps to maintain stability and continuity of care. Subscribers are urged to continue making their regular contributions, which are essential to ensuring the uninterrupted delivery of healthcare services at the highest standards, both locally and abroad.
Interim Chair of the NHIB, Mrs. Shonia Been, said, “The Board is actively working to maintain a seamless experience for subscribers and providers alike. “We are focused on ensuring that healthcare access remains uninterrupted and that the trust placed in us by the people of the Turks and Caicos Islands is honoured.”
The NHIB encourages all insured persons, employers, and self-employed individuals to continue making monthly contributions. These payments are critical to sustaining the national health insurance system and enabling the Board to meet its obligations to local and overseas healthcare providers, ensuring that beneficiaries receive the care they need without disruption.
Commenting on the NHIB, the Minister of Health and Human Services, the Hon. Kyle Knowles, stated, “This is a time of renewal and strengthening for the NHIB. While internal assessments are ongoing, the public can be confident that the Board remains open for business and that healthcare delivery is not only stable but being actively protected and improved. We urge all subscribers to continue making their monthly payments, as their contributions directly support our ability to deliver care to every resident who needs it.”
To further enhance transparency and accountability, contracted examiners, Interpath, have commenced a comprehensive forensic examination of the Board’s operations and financials. This process aims to identify areas for improvement and ensure that the NHIB continues to operate in the best interest of the people.
The public is further advised that all NHIB offices throughout the Islands are open for business and ready to assist with queries, claims, registrations, and payments. Customer service teams are available to support subscribers and guide them through any concerns.
As the organisation continues to strengthen its internal operations and governance, it reaffirms its mission to promote the health and well-being of every resident through a fair and sustainable insurance system.
