Extension of Service Charge Survey: Your Input Matters

PRESS RELEASE

FROM THE TURKS AND CAICOS ISLANDS

BORDER FORCE

Providenciales, Turks and Caicos Islands – Thursday, 10 April 2025: The Inspectorate Unit within the Employment Services and Labour Department is announcing an extension to its ongoing survey regarding Service Charges within the Turks and Caicos Islands.

Originally launched on 14^th March 2025, for a four-week period concluding on 11^th April 2025, the survey will now remain open until 25^th April 2025.

This survey aims to gather valuable insights from residents, employees, and employers within the service industry regarding the administration and application of Service Charges, specifically within the Hotel and Restaurant Sector. The findings of this survey will play a significant role in informing future policy decisions and ensuring that the application of Service Charges aligns with the objectives of the Turks and Caicos Islands Hotel and Restaurant Service Charge Ordinance Chapter 19.10.

Key objectives of the survey are as follows:

1. To understand public sentiment toward current service charge practices.
2. To identify areas for improvement in transparency and fairness.
3. To assess the impact of Service Charges, consumer behaviour and business operations.
4. To gather recommendations for potential policy reforms.

Ways to Share Your Feedback

Participate in the Service Charge Survey by scanning the QR code provided below or the same QR code available on posters at local grocery stores and participating hotels and restaurants.

Alternatively, you can access the survey directly online using the following link:

https://www.surveymonkey.com/r/9L6DGJ7

The Inspectorate Unit assures all participants that their responses will be treated with the utmost confidentiality and used only to inform research and potential policy changes.

Minister with responsibility for the Employment Services and Labour Department Deputy Premier, Hon. Jamal Robinson opined, “The Employment Services and Labour Department is committed to fostering growth, transparency and ensuring that employees receive an equitable share of Service Charge in the Turks and Caicos Islands.  Through innovative policies and community engagement, the department strives to create an environment that benefits all employees and businesses in the Service Industry. The extension aims to ensure that individuals in the service industry are given the opportunity to participate and be heard. I encourage all to take full advantage of this opportunity”.

The Employment Services and Labour Department encourages all residents, employees, and employers in the Service Industry to take advantage of this extended opportunity to share their valuable perspectives. Your input is vital in shaping the future of service charge practices in the Turks and Caicos Islands.