CIBC FIRSTCARIBBEAN REOPENS AN ULTRA-MODERN LEEWARD HIGHWAY BRANCH

Focuses on modern tools to meet everyday banking needs.

Providenciales, TCI, April 6, 2023. CIBC FirstCaribbean has officially re-opened its refurbished, ultra-modern branch at Leeward Highway.

The revitalized branch features a new-look design that embraces the bank’s goal to deliver next-generation, digitized consumer financial services to its clients to ensure it remains competitive and relevant in the fast-emerging digital world.

Country Head Terrance Gibson says that the new branch upgrades are another demonstration of the bank’s commitment to its clients and the continuing modernization of its branch network across the region to meet changing banking needs.

Managing Director of the Bahamas Operating Company, under which TCI falls, Dr. Jacqui Bend said the re-equipped branch was part of the bank’s “ongoing effort to improve on our delivery of superior service to our clients”.

“CIBC FirstCaribbean is continuing to work on a number of initiatives aimed at improving the processes and technologies that our teams use to support our clients and employees alike.  We have committed further investments in simplification, automation, and security across our bank and, as always, our clients will be the beneficiaries of this renewed effort,” Dr. Bend noted.

According to Dr. Bend, “This is part of an overall plan to reconfigure and improve our network to provide better service for our clients and position ourselves for the future. While there may be a few teething issues being encountered while our teams and clients adjust to their new surroundings, our teams are working with an ‘all hands on deck approach’ to expedite service to our clients. We are excited about the new possibilities being afforded and continuing the relationship we have built with our clients.”

Some of the newest features of the branch include fully automated cash handling services through an expanded fleet of Smart ABMs to facilitate cash dispensing, credit card bill payments, cheque deposits and more. The branch will also be introducing more digital services to its clients in due course.

Corporate clients will soon have an additional facility for making bulk deposits with a second Night Deposit drop box that is being installed for depositing daily cash and cheques outside of regular banking hours.

With the reopening of its Leeward Highway branch, the bank has announced the permanent closure of its Grace Bay branch effective 31 March 2023.  Service at this branch was discontinued for Retail clients for over three years and since then, Leeward Highway has served as the new base for these clients. The bank also continues to implement its strategy to reduce the burden of its clients to visit the branch by educating and channeling them towards alternative services where they can continue to perform many of the transactions they traditionally do within the branch. It has also emphasized that clients can also continue to access ABM services at its remote ABM at Graceway Gourmet Supermarket for cash withdrawals.