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Flow TCI in Final Stage of Network Restoration
GRAND TURK, turks and caicos, Friday, March 24th – Flow TCI today announced that the transmission upgrade project, which forms part of the company’s ongoing restoration exercise, has entered its final stages. The completion of the project is expected to alleviate the concerns raised by residents in Grand Turk, who have been experiencing a degradation in mobile and broadband services.
Flow TCI Country Manager, Joanne Missick stated: “We wish to say thank you to our customers for their unwavering loyalty and understanding as we bring this project to a close. We have communicated to the Premier, Hon. Morris and the executive of TCI Telecommunications that our new date of completion for the capacity upgrade into Grand Turk is set for May 4, 2023.”
Flow’s technical team has started work on the Ambergris Cay site and has successfully completed the migration of customers to a new transmission link. The team is continuing to monitor network performance.
Additional maintenance is scheduled for Saturday, March 25th in Grand Turk, and Monday, March 27th in Salt Cay.
| MAINTAINENCE WINDOW SCHEDULE | |||
| Island | Date | Start Time | Progress |
| Ambergris Cay | Thursday, March 23rd | 9:00am EST | Completed |
| Grand Turk | Saturday, March 25th | 9:00am EST | Pending |
| Salt Cay | Monday, March 27th | 9:00am EST | Pending |
While the ongoing work is not expected to majorly impact customer’s services; however, Flow asks residents to be
The maintenance operation is scheduled to start at 9:00am on each island. Our team will alert residents via SMS and social media on the start and completion of the scheduled maintenance and will conduct the necessary checks on the ground to verify network stabilization.
Flow TCI Facilities Lead, Ronald Gardiner stated: “In light of the reports received from residents, our technical team has fast tracked the mobile traffic migration project and engaged all necessary stakeholders to expeditiously to resolve these concerns and fulfil our promise to provide a superior mobile and internet experience.”
A subsequent update will be provided on Tuesday, March 28th and the company has committed to provide a weekly update to customers until the completion of this project.