Customers across both Internet Service Providers impacted by freak outage Saturday

By Dana Malcolm

Staff Writer

#TurksandCaicos, November 30, 2022 – Magnetic Media can report, the strange countrywide outage affecting both Flow and Digicel customers over the weekend was a regional issue not just affecting The Turks and Caicos according to the service providers.

Numerous calls and complaints flooded Magnetic Media newsroom on Saturday; angry residents said their internet and mobile services had dropped.

Unusual was that customers of both providers were affected in this simultaneous event, which eventually we learnt had stemmed from beyond TCI shores.

At Digicel, the issues emerged from the night before with a drastic slow-down in speed of its internet services.  Technical staff was able to right the anomaly.

At Flow, the tech team was equally hard at work.  Flow’s serviced dropped completely.

On Monday,  we reached out to Flow and Digicel to find out exactly what caused the national disruption.  Flow Communications Executive Darron Hillaire told us, ““There was a multi-site outage that is still currently being investigated, as far as we know the cause was offshore, and details are still limited at this time.”

Providers in Jamaica confirmed that there were some regional issues that would likely affect countries maybe not in the form of total Internet outages but small drops in service coverage.