Lucy-Ann Rigby, a shining example of growth

#PROVIDENCIALES, Turks & Caicos Islands, October 26, 2022 –  “People learn best whenever they want to learn”, is the philosophy that drives Lucy-Ann Rigby, housekeeping supervisor at Beaches Turks & Caicos, as she helps in guiding the minds of those she leads.

Having received her secondary education at Clement Howell High school, the resort’s 27-year veteran’s first foothold into a professional career happened as she walked through the doors of Beaches Turks & Caicos (BTC) then Royal Bay resort on October 29, 1995.

Said Rigby, “I had no experience at all, but when circumstances forced me into seeking employment, the best place was to build from the ground up, and this period of growth started with me making the choice to be a housekeeper and join this resort family.”

Starting her career and a successful journey of learning and development with Beaches has been a most rewarding undertaking for Rigby. With consistent advancement from room attendant, to elite room attendant and then a promotion to supervisor in 2010, Rigby sees her growth as one synonymous with opportunities available at Beaches.

Adding that her passion for development is not only dedicated to herself, but also shared with the team members she leads, Rigby remarked that, “The structure of our entire housekeeping team here at Beaches is about team work. As a leader, I remain firm and fair, while we work together to meet our objectives, build relationships as well as foster the growth of each member of the team.”

Rigby attributes her advancement not only to her own commitment to growth but also the support from her managers as well as the learning opportunities provided through the company’s Sandals Corporate University.  “I have pursued multiple certificate courses to include communication, customer services, leadership, supervisor management, and train-the-trainer certification.  These have been very pivotal to me becoming the professional leader I am today, and the knowledge gained from these courses have also helped me in my personal life, and shared with my four children,” she added.

Meanwhile, Housekeeping Manager, Delretha Allen was swift to share her own praises for, and joy in having Rigby as one of her supervisors. Said Allen, “Lucy-Ann is one of the most meticulous members of the housekeeping leadership core. She is passionate about what she does each day and leads by example. She is a true mentor to her colleagues who have all learned so much from her. Lucy-Ann has shown her mettle as a strong supporter of the mission of the BTC brand and she continuously champions the charge of the resort to enhance the island’s hospitality industry offerings.”

For his part, General Manager, James McAnally was equally effusive, adding, “In my interactions with Lucy-Ann, she is always humble and courteous towards her colleagues and guests. Having a leader like Lucy-Ann on our team is a tremendous asset as she so easily raises the bar for her team members, integrates the local culture into the job, and she finds time to engage our guests to share her knowledge about the tranquil beauty of our breathtaking Turks and Caicos Islands.”
“Beaches employees are seen as a true asset to our beautiful islands.  We are well trained and we pride ourselves on giving the highest quality service to the people with whom we interact, whether they be locals or visitors. The training opportunities at Beaches Turks and Caicos allow every team member to grow and mature in any area of employment. This is the most ideal place to start or develop or finish your career in Turks and Caicos and I am proud to be a part of team Beaches TCI,” Rigby shared.

Photo Captions:

Header: Lucy-Ann Rigby, Housekeeping Supervisor at Beaches Turks and Caicos continues to give service above self as she leads a team of dynamic housekeepers while being firm, fair, and friendly.

1st insert: Lucy-Ann Rigby (left) Housekeeping Supervisor at Beaches Turks and Caicos completes a demonstration with Housekeeper Rhoda Jinson at the resort as both women share the passion of giving guests more than he or she expects

2nd insert: Lucy-Ann Rigby (right) Housekeeping Supervisor at Beaches Turks and Caicos shares a teaching and learning moment with Waedian Pearce, Houseman at Beaches Turks and Caicos during one of her routine visits.