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Short Airport shut down but guests take to social media as TCIAA scrambles to get Firefighters back to work

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By Dana Malcolm

Staff Writer

 

#TurksandCaicos, June 24, 2022 – Tens of flights were delayed last Saturday  when firefighters at the Providenciales International Airport went on strike for more than three hours over dissatisfaction with their wage increases.  The strike occurred on one of the busiest days of the year with 35 commercial flights scheduled to land in the Turks and Caicos. All domestic flights and at least two international flights were canceled or held up because of the strike.

Private air carriers also experienced delays. Caicos Express Airways said their morning flights were all delayed and several passengers cancelled due to the delays. Provo Air Center said they had one cancellation (a fuel stop) and four delays with some passengers having to completely reschedule.   Additionally, some commercial passengers got frustrated with the airport and called for charter flights instead.

InterCaribbean Airways had to cancel 10 flights. Blue Heron aviation said the delay did not greatly affect them as they only had one cancellation.  All of this within a three hour timespan on June 18, 2022 when the fire crew at the airport, without warning, took industrial action.

As for the reasoning behind the strike the firefighters say the increase offered to them is comparatively thought to be not as good as it is for others employed by the Airports Authority.

The Turks and Caicos Islands Airports Authority (TCIAA) confirmed the issue around 8:00 am but it is thought to have been affecting the airport from before 7:00 am. The TCIAA told the public they would be ‘temporarily unable to accommodate air traffic’ as flights cannot be given clearance to land without firefighters on-site in case of an accident.

TCIAA officials immediately met with the firefighters in an effort to iron out the issue and restore services and they were successful in reaching a temporary solution the TCIAA confirmed. Firefighters returned to work around 11:18 am but the contents of that meeting have not yetmbeen made public.

Lyndon Gardiner, Chairman of interCaribbean Airways praised the swift resolution between the two teams noting that in the past similar action had spread over days causing massive delays. Firefighters have had to resort to industrial action several times in the last 4 years. They were on strike in August 2019 and again in May 2021 both times resulted in much longer delays.

The travelling public was well aware of the strike commented on sites like TripAdvisor (the world’s largest travel website) immediately picked up on the issue. Tourist comments on the site ranged from outraged to disappointed.

“A total mess. What an embarrassment for TCI Tourism and waste of time and money for so many,” one individual lamented.

Another who appeared to be on the island said, “How awful for those trying to get here. (And I hope this is cleared up by Tuesday when we are set to return home.) I saw that the early Jet Blue flight out of JFK this morning made it halfway to Providenciales before being diverted back to JFK.”

Just after 11 a.m. one person who seemed to have been caught up in the incident said, “I am one of the ones stuck now hearing the PLS airport is open again. But we are already canceled and back with our luggage in a long ticketing line trying to see if they will do a special flight later today or tomorrow.  This is after being in the air for over an hour and returning to Boston.  JB has been waiting for the go-ahead since we came back at about 8:30 am from the

Turks govt to see if the flight can come in on a new schedule. Huge black eye for Turks. What a huge upset for all these folks and families…. Pay the firefighters a fair wage.”

Despite this the TCIAA spoke directly to the public, noting that they had the firefighter & #39;s best interest at heart and said the firefighters were upset because their pay increases would be staggered.

“The TCIAA wishes to advise that it has and continues to prioritize improving work conditions and salaries/wages at the TCIAA. Today’s industrial action occurred without any formal notice issued to the TCIAA and in response to a recent announcement by the TCIAA to its staff that it was immediately introducing a phased salary increase to all staff. To this end, the fire service received a 15 percent increase to be applied to all staff within the department. The announcement advised that this 15 percent increase was the first step of a two-part process leading to the introduction of a salary grading scale, during which time an additional increase was to be anticipated, ”  a press release explained.

The TCIAA did not explain whether they had consulted with the firefighters on the nature of the increase and if it was a workable solution for them.  The TCIAA say they are working to upgrade the fire tower to make employees more comfortable and would be working with the government on increases as the staff deserved it.

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Beaches Turks & Caicos adds four new PADI Dive Instructors to the cadre of professionals in the watersports department

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks & Caicos, a PADI-certified dive resort in Providenciales, continues to invest in its watersports team by training and certifying four team members to become qualified dive instructors to its operation. The resort operates one of the most comprehensive resort diving programmes in the region, offering on-site PADI courses and daily dives for guests of varying experience levels.

These latest certifications were conducted under the supervision of PADI Course Director and Dive Shop Manager Leonard Suckrajh, who is among an elite group of PADI professionals in the Caribbean. His role as course director allows the resort to deliver instructor-level training on property, further elevating the standard of safety, education and guest experience at the resort’s dive centre.

Suckrajh expressed his satisfaction with the commitment and professionalism demonstrated by the four new instructors, Almina Browne, Cicely Clarke, Andrew Dunkley and Boat Captain Tryston Sang throughout their training and assessment. “I am extremely proud of them,” he said. “They have invested significant time and effort in developing their technical competence and instructional skills and their achievement reflects a deep commitment to delivering safe, high-quality dive experiences for our guests.”

He noted that their performance reflects a strong culture of excellence within the watersports department and aligns with the resort’s long-standing emphasis on safety and training. “At Beaches Turks and Caicos, our objective is not only to train divers, but to develop highly responsible professionals who understand that every dive is grounded in safety, teamwork and respect for the marine environment,” he added. Suckrajh, whose own progression to course director spans more than two decades in watersports and diving within the Sandals and Beaches brands, said the new instructors represent “the next generation of leaders within our dive operation.”

General Manager, Deryk Meany, commended the level of collaboration required to guide four new instructors through the rigorous PADI process. “Attaining PADI instructor status is a demanding accomplishment that cannot be realized in isolation,” Meany said. “It requires the coordinated support of the dive shop, the wider watersports team, and the broader resort operation to ensure candidates have the necessary resources, time and mentorship to succeed.”

He emphasized that strengthening the cadre of certified instructors supports the resort’s commitment to excellence in guest service. “Each additional instructor enhances our capacity to offer guests a greater range of options, a higher degree of personal attention and consistently high safety standards,” Meany continued. “This milestone reinforces our position as a leading provider of family-friendly diving experiences in the Caribbean.”

Beaches Turks and Caicos is recognized for providing a wide spectrum of PADI courses on site, from Discover Scuba Diving and Open Water certification to advanced and specialty programmes. Previous training initiatives at the resort have resulted in many team members achieving PADI instructor status, significantly increasing both certification capacity and in-water safety oversight.

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Beaches Turks & Caicos shares fine dining experiences to high school students in Providenciales  

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PROVIDENCIALES, Turks & Caicos Islands: — Students from the Clement Howell High School were recently welcomed to Beaches Turks and Caicos for an immersive fine dining and etiquette session at one of the resort’s signature à la carte restaurants. For the second consecutive year, the resort’s learning and development, public relations and food and beverage teams designed and delivered practical training that exposed students to the standards and expectations of a world‑class hospitality environment.

General Manager of Beaches Turks and Caicos, Deryk Meany, said the resort is committed to making the experience a fixture on the school calendar. “We are honoured to once again open our doors to the students of Clement Howell High School,” Meany added. “As one of the largest employers and training grounds in the Turks and Caicos Islands, we see it as our responsibility to help prepare the next generation with the skills, confidence and professional support they need to succeed in hospitality and beyond.”

He added that the partnership aligns with the values of both Beaches Resorts and the Sandals Foundation. “This programme is about more than a single day at the resort,” Meany continued. “It is about creating a consistent pathway for young people to see themselves in this industry, to understand the standards we uphold, and to recognise that there is a place for them at every level of the tourism sector.”

During the session, the resort’s learning and development and food and beverage professionals guided students through the full fine‑dining experience—from greeting and seating, to understanding multi‑course menus, cutlery placement, napkin etiquette and appropriate table conversation. Students also learned about body language, professional dress, and how to conduct themselves confidently in formal and semi‑formal settings such as interviews, scholarship dinners and official functions.

Learning and Development Manager Phildreka Mayham explained that the training was deliberately structured to blend technical knowledge with life skills. “Our goal is to demystify the fine dining environment for these students,” Mayham noted. “We want them not only to know which fork to use, but to understand that etiquette is really about respect for others, respect for themselves, and the ability to move comfortably in any social or professional space.”

She added that the programme is also a platform to introduce students to career possibilities. “Through this engagement, they get to interact directly with our team members, ask questions about different roles, and see first‑hand that hospitality offers diverse pathways—from culinary arts and service to training, management, and leadership,” Mayham shared.

For Clement Howell High School, the partnership with Beaches Turks and Caicos and the Sandals Foundation has become an important extension of the Health and Family Life Education (HFLE) curriculum. Guidance Counsellor Tanisha Graham said the experience supports the school’s broader focus on personal development and career readiness. “Our students are learning about self‑presentation, communication, and social responsibility in the classroom,” Graham noted. “Being able to step into a professional fine dining setting and put those lessons into practice is incredibly powerful for them.”

Graham emphasised the impact on students’ self‑confidence. “Many of our students are experiencing this kind of setting for the very first time,” she explained. “To see them sit up a little straighter, engage in conversation, and realise that they belong in these spaces—that is transformational. It reinforces the message that their potential is limitless.

Public Relations Manager, Orville Morgan added, “this initiative forms part of the resort’s ongoing investment in education and skills development across the Turks and Caicos Islands, complementing previous support to Clement Howell High, including enhancements to hospitality‑related clubs and programmes. The fine dining and etiquette training is expected to continue as an annual feature, with plans to refine and expand the experience based on feedback from students and teachers.”

As the second cohort of HFLE students completed their training, teachers expressed optimism that the collaboration will continue to grow and inspire even more young people to consider careers in hospitality. For Beaches Turks and Caicos, the hope is that today’s students will return in the years ahead as interns, team members, and leaders—bringing with them the confidence, poise and professionalism first nurtured at a carefully set table in one of the resort’s restaurants.

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The Turks and Caicos Islands Featured in Top Canadian Publications  

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PROVIDENCIALES, TURKS AND CAICOS ISLANDS – (March 25th, 2026) The Turks and Caicos Islands has been enjoying increased visibility across Canadian media, as Experience Turks and Caicos continues to strengthen the destination’s presence in that key market.

In recent months, Experience Turks and Caicos hosted several Canadian travel writers who have since been highlighting the beauty and diversity of the destination across a range of key publications.

“Inviting and hosting writers from both travel trade and consumer publications is a key part of our public relations strategy to boost the visibility of the Turks and Caicos Islands,” said Interim CEO Consultant, Mr. Paul Pennicook. “As a result of this exposure, combined with our efforts to train travel advisors and increased airlift out of Canada, we have seen an uptick in arrivals from what is one of our top source markets. I would like to thank those journalists who continue to showcase the beauty of our multi-island destination.”

Among the most recent coverage are articles by Patricia Lee and Jennifer Bain, who visited the islands in early March.  Bain journeyed to Little Water Cay alongside Jasmine Thomas, Executive Director of the Turks and Caicos National Trust, and Senior Visitor Experience Officer Luis Serpas.  Her feature, published in National Parks Traveller, explores the Trust’s work to protect the endangered rock iguana in an article titled “Protecting Endangered Rock Iguanas in the Turks and Caicos Islands”.

Both writers also visited South Caicos, with Bain highlighting the destination’s charm in her piece “South Caicos: Away from the Crowds in Turks and Caicos”, published in A Taste for Travel, where she outlined eleven experiences in what is affectionately known as the Big South.

Lee, who also explored North Caicos and Middle Caicos, captured the essence of the country’s lesser-visited islands in her Vancouver Sun feature, “Beyond the Beach: Discover the slower, gentler beauty and charm of Turks and Caicos’ less-visited islands”.

Last November, Experience Turks and Caicos hosted a group of five Canadian travel writers on a familiarization trip. The group visited Providenciales and South Caicos, and experienced the luxury of Ambergris Cay Private Island Resort.

That visit resulted in a four-page spread in the March issue of Châtelaine Magazine, a leading French-Canadian women’s publication popular in Quebec. In the feature, “L’archipel du lâcher-prise (The Archipelago of Letting Go)”, writer Philippe Lépine explores the beauty, luxury, and spirit of the islands. From indulgent dining experiences to the discovery of a candle at Island Organics that transforms into massage oil, the article paints a vivid picture of relaxation and discovery.  Reflecting on the Island Fish Fry, Lépine writes, “People eat, talk loudly, dance, and leave satisfied, with light hearts and, no doubt, a lovely creation found at one of the kiosks run by a local artisan.”

Writer Tim Johnson, also part of that group, chronicled his experience in South Caicos in the Toronto Star, Canada’s largest-circulation daily. In his article title “A Sleepy Caribbean Dream”, he highlighted the flourishing wildlife, excellent diving and pristine waters.

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