#TurksandCaicos, November 21, 2017 – Providenciales – Digicel customers in Providenciales can now look forward to a new experience in customer service thanks to its new ‘Experience’ store in Graceway House in Providenciales.
Located on the ground level of the Graceway House Building near Graceway IGA, the store boasts Smart Serve – a state-of-the-art intelligent digital and customer flow management system that is designed to provide intelligence on customer requests, service time and staff performance to significantly reduce wait time, improve efficiencies and greatly increase the overall quality of service for customers.
“Customers want to be in and out of the stores in as short a time as possible and we are happy that Smart Serve will help us achieve this. It’s all about finding ways to deliver on our commitment of providing a better experience and we are delighted to be in the first batch of Digicel territories to introduce this state-of-the-art solution for customers,” said Stephen Murad, CCO for Digicel TCI.
Visitors to the Experience store during its opening on Wednesday 22nd November will be treated to a host of activities and surprises, including being able to ring in the Christmas season by making their own Christmas ornaments with their family.
Opened Mondays to Saturdays from 9am to 6pm, Digicel’s new Experience store is fully staffed with nine trained professionals ready and happy to deliver a better experience to customers.
Press Release: Digicel
