At Flow, we know that our clients have many questions about
Coronavirus (COVID-19). Today we are writing to assure you that we are doing
everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one
priority, and we are here so you can stay connected while staying close to the
most important thing, your family.
Health and safety:
At Flow, we have always taken the health and safety of our
customers and employees very seriously and we have the highest safety standards
in the industry, often going beyond government and health guidelines. To cope
with the Coronavirus (COVID-19), we are taking additional actions:
We have
increased our store and office cleaning to several times a day
We are
frequently cleaning doors, counters and other high frequency touch areas
We have
added cleaning sheets and sanitizers stations in the stores and our
offices
We have
given training and tools to our employees and external teams to keep them
and you safe in case they need to install or do service checks inside your
homes
And we are
following all Ministry of Health and World Health Organization guidelines
as they evolve.
Customer Service & Stores:
To ensure the safety of our employees and customers, we strongly
encourage all customers to use our remote services solutions from the comfort
of your home or work and avoid crowded areas.
We are reinforcing our customer service team going forward so
that you can:
Top up or
add prepaid plans with our MyFlow App
Check your
account status
Pay Your
Bills
Inform us of
any service disruptions
And, much more information and services at your fingertips.
Call us
at 1-800-904-2994 or
dial 611 from a
Flow mobile to report a fault or service interruption
If you do need to visit one of our stores, please follow
Ministry of Health and WHO guidelines to protect the safety of our customers
and employees. Don’t come if you are sick or you have fever. Keep a safe
distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay
your bills in our touchless kiosk
Due to the unprecedented nature of this situation you may
experience at times a longer waiting period given the extra demand, that we ask
your understanding.
Emergency network support plan:
We have the biggest coverage and the highest capacity mobile
network in the Country and we are rolling our best in class fixed network
technology across Turks and Caicos.
Due to the unprecedented connectivity demand ahead, even our
network will be stretched to unpredictable levels. We are doing all that is
possible to increase the capacity and speed of our network, but you may
experience at time some slow down when we reach our limits.
We have
activated our emergency plan and our technical team heroes will be working
around the clock to fix any service interruption issues to keep you and
your businesses connected.
We will
prioritize Hospitals, first respondent services, Pharmacies, government
institutions, Banks, Supermarkets, gas stations, our loyal customers and
businesses and we will follow all Government guidelines.
We are dedicated to doing what is best for our clients and will
continue to communicate the information shared by local governments as the
events unfold.
We are by your side, keeping
you connected.
Joanne Missick, Acting Country Manager – Flow Turks and Caicos