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A Message from Flow Turks & Caicos

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Dear Valued Customers and Partners,

At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Joanne Missick, Acting General Manager, FlowTCI

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

  • We have increased our store and office cleaning to several times a day
  • We are frequently cleaning doors, counters and other high frequency touch areas
  • We have added cleaning sheets and sanitizers stations in the stores and our offices
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
  • We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-09111-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.

We are reinforcing our customer service team going forward so that you can:

  • Top up or add prepaid plans with our MyFlow App
  • Check your account status
  • Pay Your Bills
  • Inform us of any service disruptions

And, much more information and services at your fingertips.

Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we ask you to pay your bills in our touchless kiosk

Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Joanne Missick, Acting Country Manager – Flow Turks and Caicos

Magnetic Media is a Telly Award winning multi-media company specializing in creating compelling and socially uplifting TV and Radio broadcast programming as a means for advertising and public relations exposure for its clients.

TCI News

Crime challenges are “not Insurmountable” says New Police Commissioner Dana Malcolm

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Dana Malcolm

Staff Writer 

”At this moment I can feel the enormity of responsibility bestowed on me and the weight of accountability and expectations of the Royal Turks and Caicos Islands Police Force (RTCIPF) as well as members of the wider community.”

That was the acknowledgment from Edvin Martin, new Commissioner of Police as he was sworn into his role as head of the Royal Turks and Caicos Islands Police Force (RTCIPF) on Monday, April 22. 

“I also feel an unprecedented opportunity and a distinguished privilege to serve by leading the Police Force into an era of modern policing,” he maintained. 

A well-trained force that is averse to corruption and maintains the trust of the people is what Martin promised in the address that spoke to the Police, the residents and the criminals. 

Not only does the Commissioner say he understands the gravity of his role and the lofty expectations to reverse high crime which he described as a ‘tremendous mandate’, he maintains he has a good grasp of the issues plaguing the country. 

To the residents, Martin called on them and all stakeholders to form an anti-crime coalition with an all-hands-on-deck approach. 

“There should be no bystanders in addressing the carnage in our communities,” he said. 

Even as Martin listed the threats of immigration, terrorism, cybercrime, transnational organized criminal activity, and the associated gang violence, illegal firearms and drug trading, he assured: 

”I urge you listening to me today, do not despair, for while these threats may be challenging, they are not insurmountable.”

The process for tackling them will need a tightened-up RTCIPF, according to the commissioner, one that is focused, well trained and adequately resourced. 

For Martin this means the Royal Turks and Caicos Islands Police Force (RTCIPF) must retool, restructure and reengineer its responses.

In this vein the top cop spoke directly to officers during his address, maintaining that the public deserves an accountable Police Force.

“As a service organization there will be allegations that cause the public to question our integrity; we must seek out and purge the organization of any semblance of bias, corruption and malfeasance,” he said. 

Martin maintained the top brass now has a mandate to work to ensure fairness in work and promotions.

“Anything less than this will be an injustice— we must do everything possible to inspire confidence in our force and improve our legitimacy as gatekeepers of law and order,” said the new Commissioner. 

As part of the crime fighting plan several immediate actions are to be taken:

  • The immediate and aggressive addressing of the spate violent crimes 
  • Collaborating with stakeholders to address safety challenges in the tourism industry
  • Redefining the Police Force image to become the pride of the TCI
  • Greater technological innovation
  • Restructure the force to better align with contemporaries 
  • Frequent Town Hall meetings
  • Increased safety at police stations. 

Martin had words for the mayhem causers and their ‘glaring disregard for human life and safety’ too. 

”Under my watch I can assure you that the RTCIPF will not sit idly by and observe this unrelenting rampage and havoc. Today I call on you to put down your weapons of destruction and change your criminal ways,” he said. 

Martin, who recently retired as Grenadian PC is credited with being lead of his home force for five years, serving a total 37 years before bowing out and moving on to head the CARICOM Crime Gun Intelligence Unit. 

Only months into that CARICOM job, Edvin Martin was approved and announced as police commissioner designate for the Turks and Caicos Islands, succeeding Trevor Botting. 

“My first order of business ladies and gentlemen, this morning, is to give a special thanks to God, as He directs my path in every single thing that I do. I am grateful for His blessings and His guidance,” started Mr Martin when delivering his inaugural remarks at the outdoor ceremony. 

The acknowledgment of God was a distinctive moment that many are hoping will auger well for the mission of newly installed policing leader for the TCI. Soon after his bold remarks, Martin, with his wife looking on from the audience took the oath of office and oath of allegiance in a live streamed event. 

Also giving remarks at the swearing-in ceremony staged at the Gustarvus Lightbourne Sports Complex were Dileeni Daniel-Selvaratnam, TCI Governor and Washington Misick, TCI Premier.

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TCI News

Sonia Fulford unveiled as Flow Brand Ambassador

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PROVIDENCIALES, TURKS AND CAICOS, APRIL 24th, 2024 – Flow Turks and Caicos, leading telecommunications provider, is excited to announce its latest endorsement of daughter of the soil and TCI’s most formidable local and international female sports administration icon, Sonia Fulford. She also serves as President of TCI Football Association (TCIFA), Female Member of the Concacaf Council, and Member on the FIFA Council, within the highest ranks of football governing worldwide.

FLOW TCI Country Manager, Joanne Missick shared: “Sonia’s journey continues to inspire women such as myself leading in male dominated industries, and she continues to make our country proud both on and off the global stage. It is with great pleasure that we welcome her to the Fibre Federation, as our brand ambassador, and we look forward to the many positive outcomes this partnership will reap for our brand and for Flow customers around the Turks and Caicos in the very near future.”

Sonia, a native of the Nation’s Capital of Grand Turk embarked on her career as a multi-sport athlete for TCI, which included a long tenure as Captain of the TCI National Women’s Football Team. After a successful 14-year career in the legal field, she made a significant career shift, joining the TCIFA as General Secretary in 2006 – a decision that would lead to her becoming a sports administration icon and global ambassador for football, championing the cause of girls and women around the globe, in addition to, women in sports.

During her tenure within the FA, Sonia, a decorated leader with a plethora of local and international accolades, ascended the ranks to become the President of the FA. However, the most noteworthy appointment of her career to date, was reached in May 2013, when she etched her name into the history books as one of the first Female Member representatives to be elected to the prestigious FIFA Council, a testament of her unwavering dedication and leadership.

“I am thrilled to be aligning my brand with a company that has been an integral part of the Turks and Caicos Islands for more than 125 years. Flow/C&W TCI’s mission to empower and provide opportunities to young people in the local community and region through education and sports resonates deeply with my personal mission. Therefore, I am happy to announce today that I will be joining the Fibre Federation, Flow Turks and Caicos”, declares Sonia Fulford, Flow TCI’s newest brand ambassador and TCIFA President.

Follow Flow TCI on Facebook & Instagram for the last updates on this partnership and for more exciting announcements.

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Crime

Following Court ruling, US Embassy Doubles Down on Warning: DO NOT TRAVEL TO TCI WITH GUNS, AMMO

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By Deandrea Hamilton

Editor

Dozens of news reports are all over TV and the internet, scarring the Turks and Caicos’ reputation yet again. This time linked to what Americans view as the preposterous law, which would, without chance for legal argument, throw a tourist into prison for 12 years.  It is a mandatory conviction law on the books for possession of unlicensed guns or ammunition, and which just heard from the Court of Appeal that there ought to be no exceptions, whether it is one bullet or one gun, whether it is a tourist or a woman.

But what policymakers in various submissions in the House of Assembly back in October thought would return a win or opportunity for leniency to be injected as part of a legal defense has backfired.  Now, unequivocally, the high court has ruled that the law gives no leeway.  Anyone found with an unlicensed gun or ammunition must face what the law says is the penalty: not a fine, no reduced prison time, no exoneration, but 12 years mandatory in His Majesty’s Prison.

Now the US Embassy is doubling down on its message to travelers to the Turks and Caicos Islands.  Do not travel with your legal gun and ammunition from the US to the islands. Do not, because in the islands, your right to carry arms is not automatic, and if you are caught, you will face severe punishment, and there is nothing the US government can do about it.  There are several tourists charged and awaiting a ruling in their cases.  There is also a Grand Turk businesswoman who was arrested for a single bullet in her luggage.  While all of these matters are shocking and drawing public calls for leniency, as far as the law goes, everyone charged under it is headed to prison for 12 years.

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