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C&W Networks wins fourth consecutive Best Caribbean Wholesale Carrier award

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PARIS, FR and MIAMI, FL – November 10, 2016C&W Networks, a division of C&W Communications (C&W), one of the largest full service communications and entertainment providers in the Caribbean and Latin America region, now part of Liberty Global (LiLAC Group), again won the Best Caribbean Wholesale Carrier award on November 8 at the 12th Global Carrier Awards in Paris. The award recognizes C&W Networks’ innovation in new service technology, excellence in customer experience and leadership in the wholesale telecoms market across the Caribbean region.

The Global Carrier Awards have become the most prestigious awards among the wholesale telecoms industry by celebrating innovation, excellence and vision and setting the benchmark for performance throughout the marketplace.  The awards were independently judged by a panel of over 20 judges, which includes leading analysts, industry experts and the senior editorial team of Capacity magazine. The judging panel was carefully selected to cover a wide range of market areas and regions and were aided by a new scoring system, which was refined for 2014 to ensure that the shortlisting and winners decisions remained objective and transparent.  This year’s submissions attracted a record number of over 200 entries.

“C&W Networks won the Best Caribbean Wholesale Carrier award at the 2016 Global Carrier Awards in our brand new Paris location. In recognition for increasing revenue and profitability, network reach, scale and reliability this provider of choice in the Pan-Caribbean region boasts a world-class Net Promoter Score of 50% above industry standard,” said the Global Carrier Awards organization. “And with its demonstrated success in completing strategic acquisitions, ongoing network expansion and rollout of innovative services this carrier continues to exceed all expectations.”

“We are elated to be recognized as the Best Caribbean Wholesale Carrier for the fourth time across the region. We are very proud to receive this recognition for our success in a challenging and rapidly evolving marketplace.  In anticipation of growing customer demands that rely more and more on advanced technologies, we’ve greatly expanded our capabilities in new services and network security over the past year – which the judges recognized tonight.  The award highlights the commitment of our teams and their tireless efforts across the region to better serve our carrier clients and their customers and our ongoing commitment towards striving to be the best Caribbean telecoms carrier,” said Paul Scott, President of C&W Networks.

In selecting C&W Networks as the Best Caribbean Wholesale Carrier winner, the judges recognize that the company operates the largest subsea network across the Pan-Caribbean region, serving over 260 local, regional and international carriers.  Its diverse IP backbone, along with its over 38,000 in-country fiber backhaul and local terrestrial networks that are continually expanding throughout the region were also key factors that impressed the selection committee.  In addition, the selection committee noted the beneficial impact to the region from C&W Networks that has enabled unmatched scale and reach spanning some 48,000 kilometers of submarine fiber reaching 42 countries.

“Throughout 2016, we have been laser focused on finding the best ways to connect, protect, manage and optimize carrier services for our clients and their customers. We are enabling them to capture new revenue, protect profits, and grow their businesses.  We are proud to be providing the tools they need to be successful in today’s global telecoms market and will continue to deliver greater connectivity, flexibility and scalability across the Caribbean region,” said Scott

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“Mad Max” Convicted of Murder

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MEDIA RELEASE

 

#TurksandCaicos, April 23, 2024 – Blue Hills resident KENDALL RONDRE DEAN has been convicted of murdering JOSHUA SWANN.

Mr. Dean, also called “Maddie”, “Mad Max”, and “Dre”, was found guilty by a nine-member jury yesterday (April 22nd) in the Grand Turk Supreme Court.

Following the verdict, Mr. Dean was remanded to Her Majesty’s Prison, pending sentencing on 10th June 2024.

Based on the evidence presented, Mr. SWANN of Five Cays was shot multiple times about the body on Sunday, August 8th, 2021, while at North West Point, Providenciales.

Mr. Swann was transported to the Cheshire Hall Medical Center, where he succumbed to his injuries.

Detectives of the Serious Crimes Unit received a report, and following intensive investigations and interviews, Mr. Dean was arrested and subsequently charged.

Shortly after the verdict, Deputy Commissioner of Police Rodney Adams said, “This conviction demonstrates the RTCIPF’s commitment to bringing to justice those who cause the most harm throughout our communities using illegal firearms.

“This is an example of the effective coordination of the various units across the Force in supporting the lead detective in bringing about this conviction. The RTCIPF is grateful for the information provided by witnesses who came forward.

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Airports Authority aims for 24-hour airport and announces Scholarship programme

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Dana Malcolm 

Staff Writer

 

 

#TurksandCaicos, April 19, 2024 – In an attempt to move to 24-hour-a-day operations Turks and Caicos Islands Airports Authority (TCIAA) is steadily recruiting Air Traffic Controllers to work at the Providenciales/Howard Hamilton International Airport, according to Godfrey Smith, TCIAA CEO, reporting to the Appropriations Committee.

Speaking on April 8th Smith said a cabinet paper would be sent soon requesting six more Air Traffic Controllers to make round the clock operation at the Provo International possible and to open the airport in Grand Turk till 12 a.m.

Currently, 17 posts are filled and seven are vacant.

Smith was candid with his responses to recent industrial action from ATCs which led to resignations and firings.

“What we have to do is find systems to mitigate such actions and that has to start with filling these jobs, putting people in that want to work and doing right by people – and we always try to do right by our staff. Persons may not think that we are but we always do – we ain’t pick no fight,” he said in the meetings held at the NJS Francis building ahead of the National Budget Communication.

Smith indicated that recruitment was an issue across the board, ‘we need to find ways to recruit a little bit better’ he told the committee. Also in need of a push was capital spending or projects according to the CEO, who said the agency had ‘not been very good’ at meeting that mark but insisted they had recognized the issue and could do better.

A very important key performance indicator drawn up by the TCIAA is increasing passenger satisfaction at the Howard Hamilton International Airport. For the TCIAA part of this means a 30 percent increase in seating by Q2 of this year.

When queried on if they could even handle this increase the CEO said,

“The fact of the matter is we already have the capacity there. What we need is to make the service a bit better.”

Staff shortages have become such a frustrating issue that the TCIAA is instituting a scholarship program created by Authority Chairman, Selvyn Hawkins

“What the board wants to do is basically allocate $25,000 annually for a scholarship and they’ve approved it already.”

This process would cover tuition and all other costs for one student.

The student would return as a summer intern and other breaks to work at the TCIAA and upon graduation, assume a role at the company.

“We identify a particular skill we need, we go after it and we build capacity that is in a nutshell the nexus of the program,” Smith said.

The Turks and Caicos Islands Airports Authority (TCIAA) is allocated $49 million this financial year; over $20 million goes to salaries.

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Flow TCI offers Gigabyte Speeds to Customers

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Company delivers fastest speeds nationwide and boosts service reliability

 

PROVIDENCIALES, TURKS AND CAICOS, APRIL 19th, 2024 – More connections, faster speeds and greater support for customers. This is the promise from communications and entertainment provider, Flow TCI, as it embarks on an initiative to provide households with enhanced connections, greater overall reliability and now, for the first time, speeds up to one gigabit person second.

FLOW TCI Country Manager, Joanne Missick shared: “Our customers are at the heart of everything we do. We listen to our customers and want to exceed their demands, so we are focused on delivering unmatched value with customer centric products and services that are future proof. Flow subscribers on our Fibre Extreme package can now access up to one gigabyte speeds and subscribers on our Fibre Plus and Fibre Max package, as of April 1st, are also now benefitting from up to 5x more speeds.”

This is third speed boost for Flow customers in the last two years. This comes under the umbrella of the the Company’s recently launched “Working for You” campaign, where technicians are going into the neighborhoods across the island to conduct repairs, decommission copper cables, and increase the brand’s visibility in local communities.

“To date several neighborhoods have been served by technicians and the company will continue to go across the islands to ensure each neighborhood receives personal attention. We recognize that over the past few months some customers have experienced issues with the quality and delivery of our services. This is not what we stand for. Flow remains committed to providing technology and innovation that enables growth and positively impacts lives”, says, newly appointed Head of Technical Operations, Simeon Thomas.

Thomas adds, “We have been closely monitoring and reviewing every aspect of our network and there is room for improvement across each of the islands. Where we find shortcomings, we are taking concrete actions and assigning our technicians to rapidly make all necessary adjustments and improvements for our customers”.

Flow has made significant investments in expanding and modernizing its infrastructure and delivering a more robust and reliable network paving the way for the country’s digital transformation.

For more information on speed increases visit https://www2.discoverflow.co/turks-and-caicos/price-adjustment-speed-increase on our website.

Thank you for your usual assistance in sharing our stories.

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